REXYGEN Support Ticket

For technical issues with REXYGEN products, a REXYGEN Support Ticket ensures prompt assistance from our dedicated support team. Upon purchase, your ticket enters our support queue and is prioritised by submission date. We guarantee an initial response within three working days. Each ticket is allocated up to one hour for problem resolution. Complex issues may require further contact that can be arranged during that ticket. After solving the problem, the hours negotiated beyond the ticket will be invoiced. Support tickets are valid for one year from the purchase date, ensuring you have the support you need when you need it.

For frequent support needs, a comprehensive support contract is available, eliminating the need for individual tickets. This option offers direct access to our support team without additional purchases.

In addition to paid support, users of the REXYGEN system can use the free support available on the REXYGEN system forum (https://forum.rexygen.com) and in the knowledge base.